Cancellation
Cancelation
see the 'Cancel' button but I can't click on it. Why?
A grayed-out and disabled 'Cancel' button can indicate any of the following:
- The item has already been delivered, OR
- The cancellation window has closed, and the order can no longer be canceled.
Can I modify/change the specification for the ordered product without canceling it?
No, once an order is placed, the product specifications cannot be modified.
Can I reinstate a canceled order?
No, a canceled order cannot be reinstated.
Why am I being charged a cancellation fee?
A cancellation fee is applied only if an eligible order is canceled after 24 hours of placing it. This fee compensates for the time and effort spent processing the order by the seller and the costs incurred by our logistics partner if the order has been shipped. You can find more information about the cancellation fee under the order details by logging into your Yoyowraps account.
How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the seller hasn't shipped the order yet. If your order has been shipped, it will be canceled as soon as the courier service confirms that the shipment is being returned to the seller. Note that orders from certain categories cannot be canceled after 24 hours; please check the product page for more details.
Cancellation Policy
Yoyowraps, our multi-vendor commerce platform specializing in customized gifts, offers flexible cancellation policies tailored to enhance customer satisfaction:
Customers have the option to cancel their orders at any time before they are dispatched. Once an order is out for delivery, cancellation is no longer possible; however, customers can reject the delivery at their doorstep.
The cancellation time frame varies across different product categories. Once this specified time frame has elapsed, orders cannot be canceled without incurring a cancellation fee, if applicable. Details regarding cancellation timelines are clearly specified on the product page or order confirmation page and are considered final.
In cases where cancellation is permitted after the specified time frame, a cancellation fee may apply. This fee, if any, will be communicated to the customer upfront.
For prepaid orders canceled by the seller due to unforeseen circumstances, Yoyowraps ensures a full refund is initiated promptly.
Yoyowraps reserves the right to accept or reject any cancellation request. Additionally, we reserve the right to adjust the cancellation time frame or waive the cancellation fee as deemed necessary.
We strive to provide a transparent and customer-friendly cancellation experience to ensure your satisfaction with every order placed on Yoyowraps.